 999-LOCKS
is a privately owned, family business, with no affiliations to large
franchise or agency companies. In this way we are directly answerable
to our customers and can offer the highest levels of customer service,
quality and value for money.
Most people think a Locksmith must spend their day picking locks
and opening locked doors. In reality this is only part of our work;
much of which is to do with repairing, replacing and upgrading locks
and other security features on local homes and businesses.
UPVC / double glazed doors and windows are very popular and offer
great low maintenance alternatives to traditional wooden designs
but problems still arise - difficulty with locking or failure of
the complex locking mechanism is not unusual. We have links with
specialist suppliers and offer a repair and refurbishment service,
saving our customers many hundreds of pounds on the cost of a new
door or window.
Many
insurance companies now set minimum security requirements (we always
advise home owners to check the small print) and it is not unusual
for us to carry out free of charge surveys and quotations
to bring a property up to these standards.
999-LOCKS started trading in 2002, offering a mobile emergency
service, covering Surrey, Hampshire and parts of Berkshire. Since
those early days the business has grown steadily (we became a Limited
Company at the beginning of 2005) and now serves many local companies
and domestic customers.
We set-out to be not 'just another tradesman' and we think this
is reflected in our 'rules' of doing business:
- We always agree specific times for appointments and if delayed
we promise to telephone to let you know
- All work is done against a fixed quotation, and not an hourly
rate like many businesses, so if a job takes longer it doesn't
cost you more
- We happily make appointments before and after office hours or
at weekends, and all at no additional cost, so our customers do
not have to take time of work
- All work is guaranteed and in the unusual event of a problem
any correction is done free of charge
- We are clean and tidy in appearance and polite and courteous
at all times
- If we can't do a job we will say so and, if possible, recommend
an alternative tradesman or company who might be able to help.
As
managing director I want every customer to be more than happy to
recommend 999-LOCKS to friends and family. Currently about 60% of
all our business comes through referrals or is repeat business with
existing customers so our approach seems to be working. Our customers
tell us they like our personal, professional and honest approach
and we take pride in offering old fashioned customer service.
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